Terms & Conditions

Thanks again for shopping with Alice in Fabricland

If you need more information or assistance please contact us on (+61) 439993389 between normal business hours Monday to Friday (excluding public holidays), or email hello@aliceinfabricland.com

This website is owned by Fiona Leehane (ABN 17 990343108) Access to and using this website and the products and services available through this website are subject to the following terms, conditions disclaimers and limitations of liability (“Terms and Conditions”). By accessing this website, you acknowledge that you have read and understood these Terms and Conditions. These terms and conditions may be updated from time to time without notice.

Copyright

Copyright of the website is property of aliceinfabricland.com. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of aliceinfabricland.com and third parties. Permission is granted to temporarily download one copy of the materials (information or software) from aliceinfabricland.com website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title and these downloads must not be manipulated or used for any purpose other than personal reference.

Disclaimer

aliceinfabricland.com aims to describe, display and photograph its products as accurately as possible and keep stock levels up to date. However, permissible by law, aliceinfabricland.com cannot be held liable for inaccurate or out of date product descriptions or quantities. Prices of goods, postage and handling fees, and other charges displayed on aliceinfabricland.com website are current at the time of display. These prices are subject to change without notice. However, if you should purchase a product which has sold out we will contact you and arrange a full refund by the original method of payment.



Privacy Policy

Here at aliceinfabricland.com, we treat privacy with the utmost importance.

For us to process your order, we need some personal information.

The information that you provide to us will be used to process your order and to receive updates from time to time. You will have the option to unsubscribe to this communication. We will not send out “spam” to our customers. If you register online or provide personal data to aliceinfabricland.com we may use this information to provide you with specific targeted information. We may store email addresses, telephone numbers, or other access devices so as to personally tailor information to you, such as weekly newsletters, updates about products and promotions.

Our Internet Services Provider (ISP), may collect only the domain names and names of referring websites (not e-mail addresses of visitors). The ISP may collect information to measure the number of visits, average time spent on the Website and pages viewed. We may use this information to help us improve the operational performance and informational content of our Website. Please note, when you click on links in our online store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements

Virus warning

All care is taken to ensure that the website and transmissions are free from computer viruses. However, it is your responsibility to scan/check for viruses.



SSL Certificate

At aliceinfabricland.com we use 128-bit SSL encryption, the highest level of SSL encryption currently available to consumers. This ensures the safety and security of your credit card transactions. SSL (“Secure Sockets Layer”) basically means that our server and your browser create and agree on an encryption key that will be used only for that particular session. Once established, this key encrypts all communication between our server and your browser.



Product information

Prices of goods, postage and shipping fees, and other charges displayed on aliceinfabricland.com website are current at the time of display. These prices are subject to change without notice.

We always attempt to provide accurate and current product descriptions and pricing. Nevertheless, we cannot warrant that product descriptions or other content of the aliceinfabricland.com website is error free.

Please note, all care has been taken to accurately display the true colour of our fabrics and other products, actual colours may vary depending on your computer monitor.



Placing and acceptance of orders

Orders will not be sent until payment in full has been received and aliceinfabricland.com is satisfied with the integrity of the order.

Without limiting the operation of any other Terms and Conditions herein, aliceinfabricland.com is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Placement of an order by you constitutes an offer to enter into an agreement with us (“your offer”). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please be aware that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by us

We reserve the right not to provide goods, terminate membership accounts remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by you

If you need to cancel an order, please contact us immediately on 0439993389. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation is within our sole discretion.

Delivery

It is your obligation to enter in the correct delivery details at the time of ordering.

Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. Whilst we make every effort to arrange for delivery by this time, all dates are estimates only. All goods are delivered by Australia Post.

Subject to further cost, delivery by courier or registered post can be arranged only if requested by you before dispatch.

It is the customer’s responsibility to inform us if the order does not arrive. We will not be held liable for any loss or damage resulting from late delivery. Once we learn an order has not arrived by the expected date, we will lodge enquiries with Australia Post or the relevant courier to ensure delivery occurs as soon as possible. Please note if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, you agree that delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns and exchanges

If the product you have purchased is not suitable, we will be pleased to offer you an exchange, credit note or refund as long as it meets the following criteria;

We cannot accept returns on cut fabric, ribbon or trim. We don’t accept returns on sale items, sewing patterns and Books. This does not affect your statutory rights. All other items can be returned at your shipping cost within 7 days of receipt of your order. It must however be in resalable condition – unopened and unused.
Products damaged or faulty on delivery

Except where required by law, you must return damaged goods within 21 days of receipt.

We cannot accept returns on cut or washed fabric, please check over your fabric carefully prior to doing so. If you do find a fault with your fabric or you have received damaged or faulty goods, please notify us by phone +91 439 993 389 or email us within 21 days of receipt of your order.

In the event that you receive a damaged or defective product, and provided that you return the item to us within 21 days of delivery, we will refund the original product price, postage and handling fee via the original method of payment. Alternatively, if you request a replacement, we will send you a replacement item (subject to available stock) once we receive the returned item, at our cost.

Release and indemnity

You agree to waive any and all claims that you now or may have in the future against aliceinfabricland.com and its associates which relate to or are incidental to any transaction.

You agree to indemnify and hold aliceinfabricland.com harmless from any claim made by any third party due to or arising out of your use of the website, the violation of these Terms and Conditions by you, or the infringement by you of any intellectual property or other right of any person or entity.

Happy shopping,

thanks

Fiona